By Kathleen Murphy With fourteen Emmy nominations in 2013, Netflix’s choice to enter the realm of original content is certainly getting some recognition. Kevin Spacey’s House of Cards received nine nods from the academy, while the resurrection of Arrested Development’s fourth season snagged three. With such positive feedback for the network-free series, and with writers,[…]

Three Strikes Your Out—Apologies are meaningless if

Too Late for Apologies We encourage apologies! We are all human. We all make mistakes. However, in recent history we witnessed public apologies that failed miserably. Often times, we see apologies that may have taken too long after the faux pas. This might have been the case for Tiger Woods after his embarrassing infidelity bust—but[…]

Concerned about managing your reputation….Part 2

1. Think with a crisis mindset The crisis mindset requires the ability to think of the worst-case scenario while simultaneously suggesting numerous solutions. Establish disaster drills, contingency plans and collaboration with first responders to prepare business leaders for an unanticipated event. 2. Define your core values Creating and practicing core values reinforce your intention to[…]

Concerned about managing your reputation….Part 1

Crisis Management in the Digital Age (Part 1 of 2) What happens when a labor dispute turns into a riot? What if there are serious casualties and your organization is taking the heat for poor security planning? In this social-media driven world, legitimate information needs immediate dissemination. The messages must be succinct and cohesive for[…]